Hosting Manual

We're proud to offer one of the most comprehensive Manuals in the industry, located at www.hostingmanual.net/. This online manual contains comprehensive and detailed instructions related to every aspect of your hosting account. We urge you to review this information carefully at your earliest convenience.

Your WebControl Panel

Premium hosting accounts come with PowerScripts PlusMail WebControl, a robust web-based account manager. This convenient web-based control panel allows you to control many of the features of your account, including e-mail forwarding, autoresponders, maillists, and web page editing.

Located at http://yourdomainname.com/cgi-bin/plusmail (replace yourdomainname.com with your actual domain name, or replace it with your IP number while you're waiting for your domain registration/modification to be completed), your WebControl panel has been assigned the same username and login as your primary account. Complete usage details for your control panel are available at http://www.hostingmanual.net/plusmail.

If you've chosen to add any optional add-ons (additional POP accounts, Volano Chat, etc.) to your account, be sure to install them from the Extras or Free Scripts section of your control panel.

Uploading your Web Site

CLICK HERE for some important considerations to keep in mind before uploading your web site files.

Managing Users

Your hosting account may include additional free POP e-mail, POP/FTP, and POP/FTP/SSH users. These additional users may be created and managed from the User Manager section of your control panel. CLICK HERE for the detailed instructions.

Wusage Site Statistics

Your account comes with WUSAGE, a powerful web site statistics package that tracks visitors to your web site. WUSAGE is updated nightly. You can view your site stats at http://yourdomainname.com/wusage/ (please replace yourdomainname.com with your actual domain name or IP number.) More information on interpreting WUSAGE reports is available HERE.

Available with our premium hosting accounts, extended referral logs extend the functionality of WUSAGE by displaying the URL your visitors were at immediately before they came to your site, and the browser type they're using. Referral logs must be installed from your WebControl panel's Extras section before they become active.

Billing & Payment

Charges will appear on your credit card or bank statement as paid to either:

 
Tintagel Net Solutions Group, Inc.
or
TNS Group, Inc.

Charges will automatically reoccur according to the payment schedule you selected when you submitted your application until you cancel your account.

For additional information, please review the complete text of our Billing & Payment policies.

Domain Registration & Renewal

Your account may be eligible for free registration and renewal. CLICK HERE for the details of that offer.

If we registered your domain for you, the Domain Name Server (DNS) information for your domain will be pointing correctly to our nameservers as the soon as the registration has propagated. If the domain name was registered before, you will need to update your domain name record so that it includes our nameservers. Please visit your domain name registrar's web site and follow their procedures for modifying your nameserver information. The correct nameservers are:

Primary Nameserver:
   ns.tintagel.net (216.71.6.103)

Secondary Nameserver:
   ns2.tintagel.net (209.204.250.170)

Please note that we do not monitor the status of your domain registration, even if we're providing free renewal. You are responsible for ensuring that your domain registration is maintained in active status. The web hosting services we provide are independent of domain registration. Our services are available (by numeric IP number) and billable even if your domain registration expires.

Discounted Web Hosting

You may be eligible for discounted hosting rates. We offer significant discounts for:

Multiple accounts (quantity discount)
Annual or quarterly prepayment
Qualifying non-profit organizations

Contact our Sales department to request a discount or to determine your eligibility.

Earn Cash with our Affiliate Program!

Earn cash by referring new customers to Your Domain Host! We make it easy with automated referral tracking, ready-to-use banners and buttons, and ready-to-insert HTML code. CLICK HERE for the details!

FTP and Shell Access

You have full Secure Shell (SSH) Telnet and FTP access to your account. If you're not familiar with Telnet and FTP applications, please visit http://www.hostingmanual.net/accessing/ for some useful information.

To access your account by SSH or FTP, connect to your domain name (without the www) or your IP number, using the username and password you received in your Hosting Account information e-mail.

Microsoft FrontPage

Please CLICK HERE if you requested Microsoft Frontpage extensions with your account and plan to use Microsoft Frontpage to publish your web site.

Terms & Conditions

You contractually accepted certain terms and conditions when you established your account with us. Please review these policies carefully to ensure that you have a complete understanding of our mutual obligations and responsibilities. CLICK HERE to view.

E-Mail Services

Detailed instructions for connecting to your domain's e-mail servers by e-mail client and our free web-based e-mail interface are available at

 
http://www.hostingmanual.net/email/.

You can also create e-mail forwards, which are e-mail addresses that don't store mail on the server, but redirect it to another POP e-mail address. These e-mail forwards are easily created in the Email Forwarding section of your web-based PlusMail control panel. CLICK HERE for detailed instructions.

Autoresponders (or infobots) are a convenient way to automatically send information as a reply to an incoming e-mail message. CLICK HERE for instructions.

Spam Filters

Blacklist-based Spam Filtering is now available for your Your Domain Host e-mail accounts. While no filtering system can reduce all spam, these filters will reduce the amount of incoming spam significantly. The use of these filters will also, almost certainly, result in some valid e-mail being rejected.

Spam filtering is enabled by default on all accounts. We strongly recommend that you disable the spam filtering option in cases where delivery of all legitimate email is critical. You can enable / disable spam filtering from your account control panel. CLICK HERE for detailed instructions.

SpamAssassin spam filtering is also available on all Plusmail hosting accounts. The SpamAssassin filtering is separate and in addition to the blacklist filtering available through the control panel. SpamAssassin is configurable by the individual user through the webmail interface (http://www.yourdomain.com/webmail/). There's a Spam Filtering section in the Options menu. Individual users can disable it entirely, or leave it active and configure it as they like.

It is not necessary to use the webmail interface to check your e-mail; the filtering will work even for those using Outlook, Eudora, etc. However, the only configuration option is through the webmail interface. If you choose to have the filtering move spam to a separate folder, then you will have to use the webmail interface to access that folder.

Troubleshooters

Online troubleshooters are available to help you solve the most common problems you might encounter (e.g., e-mail issues, account connections issues, FrontPage problems, etc.) CLICK HERE to access the troubleshooter index page.

Cancelling Your Account

Please review our cancellation policies and procedures. Please note that you must provide explicit and authenticated notice of your desire to cancel your account in order to avoid further charges.

Not using the account does not equal cancellation. We do not monitor account usage or domain registration status, and our services are provided and billed regardless of usage.

An online cancellation form is available here.

Free Search Engine Submission

CLICK HERE to sign up for your free 90-day trial to Submitnet's Marketing Program

Technical Support

Technical support is available by web-based support desk. CLICK HERE to access our support options.